Terms and Conditions:
Appointment dates generally take place within 1-3 weeks of purchase.
Policy Within New York City:
In person hourly appointments must be confirmed with payment at least seven days before appointment.
In person half/full/multiple day booking must be confirmed with 50% deposit at least seven days before first appointment.
Virtual Coaching Services must be confirmed with payment at least 72 hours before appointment.
Virtual Consultations must be confirmed with payment at least 7 days before appointment.
Cancellations:
Should you need to cancel your in person appointment, a minimum of 72 hours notice is required. Cancellations made between 24 and 72 hours will incur a 50% cancellation fee of day rate or service cost. There is no refund for cancellations within 24 hours of booked appointment.
Should you need to cancel or reschedule your virtual appointment, a minimum of 24 hours notice is required. There is no refund for cancellations within 24 hours of booked appointment.
Rescheduling:
Rescheduling hourly virtual appointments: Should you need to reschedule within 24 hours, there is a $25 rescheduling fee. New appointment date must be honored within 30 days. If not, payment or deposit will not be refunded.
Rescheduling half day/full day/multiple day project appointments: Should you need to reschedule our work day within 24 hours, there is a $100 rescheduling fee. New appointment date must be honored within 30 days. If not, deposit will not be refunded.
Payment plans are available. Please call 347-927-GOAL (4625)
Policy Outside of New York City:
Should you need to reschedule your appointment, a minimum of 1 week's notice is required for all services. Within 5 days, a $300 cancellation fee will apply. Within 48 hours, a charge of $500 or 50% of the services booked (whichever is greater) will be retained as a fee. Should you cancel services altogether within 72 hours of first set appointment, $1000 or 50% of project total cost (whichever is greater) plus any travel costs already incurred will be charged as a penalty.
Out-of-City Travel
Out-of-city travel fee is $50 per hour.
ALL SALES ARE FINAL
Services expire 120 days from date of purchase. Promotional offers with expiration dates are excluded.
No refunds unless stated above.
